No enquiry goes unanswered.
Someone who sends you an enquiry already wants to become a customer. But often they then wait until the next morning. With you, they get a real answer in seconds, even in the evening and on Sundays. Anyone who doesn’t get back to you gets a reminder. And as soon as it gets concrete, a person from your team takes over.
How you can tell something is missing.
The enquiry comes in at 9:40 pm.
And your reply goes out the next morning. By then the prospect has written to three others, and one of them replied at 9:41 pm. That is often where they end up.
Follow-up gets dropped.
One message, no reply, and then it sits there. Not out of laziness, the day was just full. But this is exactly where you lose enquiries you have already paid for, with your advertising, your website and your reputation.
The standard reply helps no one.
“We have received your message.” The customer knows that. They want to know whether you are open on Saturday, what it costs and whether anything is free next week. An autoresponder answers none of that.
What you get.
Five building blocks, in the order we work.
Instant reply
A reply in seconds.
On WhatsApp, by email or in the chat on your site, every enquiry gets a real answer right away, with what the prospect wants to know right now. In your tone, and just as fast at 11 pm as at 9 am.
Follow-up
Reminded automatically.
If someone doesn’t get back to you, they get a reminder, at intervals you set and with messages you know. You see every step, and nothing goes out that you haven’t set up that way.
AI
An AI that knows your business.
Not an off-the-shelf chatbot. We build it with your answers, your services and your rules. And when it doesn’t know something, it says so instead of making something up.
Handover
A person takes over.
As soon as it is about an appointment, a quote or a complaint, the conversation lands with you or your team, with the full history. The AI commits to nothing you haven’t approved: no prices, no appointments and no promises.
Channels
WhatsApp, email, website.
We go where your customers already are. For most businesses that is WhatsApp, for some it is email and for all of them it is their own website. Nobody has to learn a new app.
What you get differently with us.
| Service | Usual | Kröll Systeme |
|---|---|---|
| Response time | Next business day | Seconds |
| Evenings and weekends | Nobody | Instant reply, handover in the morning |
| Follow-up | When someone remembers | Automatic, by your rules |
| Replies | "We have received your message" | Your answers, your tone |
| When it gets concrete | The bot goes in circles | A person takes over, with history |
Questions before you call.
These are the questions that come up most in a first conversation, and the answers are honest, even when the answer is no. If yours is missing, just call.
Yes, and that is intentional. The assistant says what it is from the start, never pretends to be a person, and says when someone from your team will take over.
Then it says so and hands over to you. It doesn’t invent prices, appointments or commitments, and you decide in advance what it is allowed to answer. Better to hand over once too often than to give wrong information.
Yes. The chat can be added to any website, even one we didn’t build. The WhatsApp reply doesn’t need your website at all.
It depends on what gets built, and neither of us knows that until the first conversation. That is why there is no number here. You get a quote for your business and know the price before you sign anything. No extras afterwards.
Work with us
Let's talk about your presence.
Just tell us what you have in mind. You get an answer within 24 hours, from the person who builds it.